When does my credit card get charged?
Your credit card will get charged when the furniture ships out. This policy
protects you from getting charged for orders that are not immediately in stock.
Do you have a store?
JBM miniatures is a wholesale company. We have warehouses in the USA, in Canada
and in Australia. Our head office is in Australia.
How do I pay by cheque?
To pay by check simply call us or email us to set-up a manual invoice.
We will email you with instructions. You can also set-up a Paypal account and
pay by cheque through your Paypal account. We offer paypal checkout in our store.
What Is Your Guarantee Policy?
All Products are guaranteed for quality and against imperfections. We request
that you contact us directly with any guarantee related issues.
Who Handles Customer Service?
JBM miniatures has a full time customer service representative who will answer
any questions and solve any issues you may have. You can contact us by email,
phone or 7 days a week. Our customer service phone number is 314.266.5045.
What is the Cancellation Policy?
If we are able to cancel your order prior to being picked or shipped, there
is no cancellation fee. If your order is canceled after it has been shipped
or picked we have a fair flat rate of 15% (covering some of the restocking/shipping
fees.) Cancellations or returns must be authorized in advance. Please contact
us and we will assess the situation for you.
What is the Return Policy?
You have 30 days to market the furniture. If you are not totally satisfied after
30 days you may call us to initiate a return. You will be assessed with a 15%
re-shipping/re-stocking fee.
Are finish colors accurate?
Because of the techniques used to finish the miniature furniture the finished
colour is dependent on the wood as well as the carving on the item. We do our
best to ensure consistency of colour on companion pieces however we cannot guarantee
a perfect match especially with antique reproductions which historically did
not match. If you have a question about a particular item please call us.
